Returns & Exchanges Policy
Effective Date: June 23, 2026
At WJHEF WEH LLC, we want you to be satisfied with your purchase. This Returns & Exchanges Policy explains the conditions and process for returning or exchanging products purchased from gyfassauto.com.
By placing an order on our Website, you agree to the terms outlined below.
1. Return Eligibility
To be eligible for a return, items must meet the following conditions:
- Return request is made within 30 days of delivery
- Item is unused, uninstalled, and in original condition
- Item is returned in original packaging
- All parts, accessories, and hardware are included
We reserve the right to reject returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
- Used or installed products
- Products damaged due to improper installation
- Clearance or final sale items (if marked)
- Custom or special-order items (if applicable)
- Items returned without prior authorization
3. Return Process
To initiate a return, please contact our support team at:
Please include:
- Order number
- Product name
- Reason for return
- Photos or videos (if applicable for damage or defect cases)
Once your return request is approved, we will provide return instructions and the return address.
Unauthorized returns may not be accepted.
4. Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.
Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item or defective product).
5. Exchanges
We offer exchanges only for:
- Defective products
- Incorrect items shipped
- Verified fitment issues (based on order details)
If you need an exchange, contact us before returning the item.
Exchanges are subject to product availability.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
We may request:
- Photos of the damaged item
- Photos of packaging
- Short video evidence (if applicable)
After verification, we will provide a replacement or refund at no additional cost.
7. Shipping Costs for Returns
Return shipping costs are the responsibility of the customer unless:
- The item is defective
- The item received is incorrect
- The return is due to our shipping error
In approved cases, we may provide a prepaid return label.
8. Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped.
Once an order has been shipped, it must follow the standard return process.
9. Late or Missing Refunds
If you have not received a refund within the expected timeframe:
- Check with your bank or credit card provider
- Processing times may vary
If you still have not received your refund, please contact us at support@gyfassauto.com.
10. Contact Us
If you have any questions about returns or exchanges, please contact:
WJHEF WEH LLC
Email: support@gyfassauto.com
Website: https://gyfassauto.comons related to refunds and returns.