Shipping Policy
Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Please note that processing time is separate from shipping time.
Shipping Methods & Delivery Time
We offer shipping to the United States and select international destinations.
Estimated delivery times are as follows:
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Standard Shipping (U.S.): 5–10 business days
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Expedited Shipping (U.S., if available): 3–5 business days
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International Shipping: 7–20 business days (depending on destination and customs clearance)
⚠️ Delivery times are estimates and not guaranteed. Delays may occur due to weather, carrier issues, customs inspections, or other factors beyond our control.
Shipping Carriers
We ship orders using reliable carriers, which may include:
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USPS
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UPS
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FedEx
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Other regional or international carriers
The carrier used may vary depending on the destination and shipping method selected.
Shipping Rates
Shipping costs are calculated at checkout based on:
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Shipping destination
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Package weight and size
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Selected shipping method
Any applicable shipping fees will be displayed before you complete your purchase.
Order Tracking
Once your order has shipped, tracking information will be provided via email.
Please allow 48 hours for tracking updates to appear after receiving your tracking number.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If a package is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.
International Shipping & Customs
For international orders:
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Customers are responsible for any customs duties, taxes, or import fees
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These charges are not included in product prices or shipping fees
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Customs policies vary by country, and we have no control over these charges
Lost, Delayed, or Stolen Packages
Once an order has been handed over to the carrier, we are not responsible for delays, loss, or theft caused by the shipping carrier.
If tracking shows a package as delivered but you have not received it:
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Please check with household members or neighbors
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Contact the carrier directly for further assistance
We will do our best to assist you in filing a claim when applicable, but replacement or refund is not guaranteed.
Damaged Packages
If your order arrives damaged:
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Contact us within 48 hours of delivery
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Provide clear photos of:
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The damaged item
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The packaging
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The shipping label
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Failure to report damage within this time frame may result in the claim being denied.
Incorrect or Missing Items
If you receive an incorrect or missing item, please contact us within 48 hours of delivery so we can resolve the issue promptly.
Shipping Restrictions
Some items may be subject to shipping restrictions based on destination, carrier limitations, or local regulations.
We reserve the right to cancel or modify orders if shipping is not available to a specific location.
Contact Us
If you have any questions regarding shipping, please contact us at:
📧 support@gyfassauto.com